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Service Operations Strategy | Online Assignment Help

Weighting of assessment: 100% of total marks – 6000 words Learning Outcomes Covered • Evaluate the nature, scope and extent of manufacturing and service operations strategy; • Critically evaluate the use of quality tools and techniques for a wide range of organisational problems; • Solve complex operational problems related to managing capacity and constraints within organisations; • Demonstrate the application of strategies, tools and techniques to improve business operations and appraise and select appropriate methods for managing supply bases for a variety of organisations Assignment brief Operations Management deals with the design and management of products, processes, services and supply chains. It considers the acquisition, development, and utilization of resources that firms need to deliver the goods and services their clients want. The purvey of OM ranges from strategic to tactical and operational levels. Representative strategic issues include determining design of goods and services, process and capacity design, location strategy, layout strategy , human resources and job design, supply-chain management. Tactical issues include layout and structure, project management methods, and equipment selection and replacement. Operational issues include scheduling and control of operations, inventory management, quality control and inspection, traffic and materials handling, and equipment maintenance policies. Tasks Select an organization of your choice and answer the following questions:- 1.) Critically assess the current operations strategy of the organization. Describe your answer using the strategic, tactical and operational factors mentioned above in the assignment brief. (25 marks) 2.) Doing things right by providing error free goods and services, which will satisfy the customers, is known as ‘quality’. Critically assess the Quality Management practices in the organization. Benchmark the current practices with industry leading practices and recommend required improvements. (25 marks) 3.) Identify five core cross-functional processes in the organization. Describe each of the process with standard tools and diagrams. (Standard tools and diagrams are: Process Chart, Process Flow Chart, Responsibility Matrix, etc…). Critically evaluate and re-engineer the processes and recommend improvements. (25 marks) 4.) Describe the importance of “Process innovation and improvement” to the organization. Support your answer with TIM implementation (total innovation management), technology acquisition and automation practices. (25 marks) Assessment Criteria The following criteria will be used when marking your assignment equations:- 1.) Clear identification of current practices , compare with leading practices and identify required improvements.– 35% 2.)

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