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Service Level Agreements And Quality Of Service Evaluation| Online Assignment Help

Determine the necessary Service Level Agreements (SLA) needed from your carrier services, along with the quality of service expectations required. Consider how the SLA will affect business and how you will measure performance against the SLA.

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Complete the following sections of the final report this week, which must be 1.5 to 2 pages:

  • Determine appropriate protocols to ensure needed quality of service, which will allow for needed priorities in the organization.
  • Identify and describe the use of tools for measuring quality of service.
  • Identify terms that must be included in the service-level agreement to ensure quality of service is maintained.

Format your paper consistent with APA guidelines. A minimum of two outside academic references are required, in addition to using course texts and websites.

 

Business Case Scenario

NTC/415 Version 6

1

NTC/415 r6 – Business Case Scenario: CloudCrushers

Business Case Scenario: CloudCrushers

CloudCrushers provides their customers software consulting services, from strategy to support. They partner with some of the world leaders in the Cloud Computing space, and provide experts to their partners’ customers to support implementation of Enterprise Software tools.

CloudCrushers, headquartered in San Francisco, California, is a global consulting organization with five offices. Two offices are located within the United States and three offices are located outside of the U.S.:

Location Employees In-office Remote/Telecommute
San Francisco, CA 100 X X
Austin, TX 200 X X
Remote (USA) 200 X

India 300 X
Japan 10 X
England 50 X X

At company headquarters in San Francisco, California, the workforce of 100 employees work from the office as well as telecommute. On most days, roughly half the staff will be working from the office. In addition to headquarters, Cloud Crushers has additional offices and work populations:

· Austin, Texas, with 200 employees, most of whom work from the office with some that telecommute.

· Remote workers – there are approximately 200 employees who live in various locations across the United States and telecommute full-time. These employees also travel to client sites frequently.

· Global staff and offices in:

· India has 300 employees who all work from the office and rarely travel.

· Japan has 10 employees who rarely travel.

· England houses 50 employees who both telecommute and work in the office.

All employees are very mobile. While many have workspace at their offices and many employees are mobile within their offices and/or work remote. Employees that work from home supply their own networking services, but are required to have access to high-speed internet when travelling. They are provided with a MacBook, a MiFi device for Internet access when traveling, and a 24” monitor and docking station for home. Mobile phones are not provided by CloudCrushers, but employees are expected to provide their own and the company reimburses employees for their use.

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