Quality Planning And Analysis Assignment | Homework For You

Assignment Requirements:

This assignment consists of a number of tasks (parts) and has been designed with the aim of providing students a practical case where they could apply the various quality (planning and analysis) tools and techniques covered in this subject.
As the topic of your assignment, you are free to choose one of the following options:
a) Design and production of a PRODUCT (e.g. household devices, electronic devices, clothing and shoes, transportation equipment, etc.),
b) Design and provision of a SERVICE (e.g. traveling, education, hospitality, healthcare, etc.) or
c) Design and completion of a WORK (e.g. constructing a house, bridge or road, etc.)
You do not require approval from the subject coordinator in regard to your assignment topic. There is no preference set by the subject coordinator for any topic. It is entirely up to you.

PART 1: INTRODUCTION
Write an introduction about your PRODUCT, SERVICE or WORK including its key functions and characteristics that are important for quality planning and analysis activities. (1-1.5 pages).

PART 2: CUSTOMER SATISFACTION
2.1. Stakeholder Analysis
Identify at least 10 Stakeholders and minimum 2 Needs for each stakeholder.
A stakeholder need is something that a stakeholder expects from a company in regard
to their operations, products, services, etc. (1 page).
2.2. Capturing the Customer Needs
Research different methods which can be used for capturing customer needs.
Summarize at least 2 methods using SWOT analysis (1-2 pages).
2.3. Customer Needs Analysis (Kano Analysis)
Based on the SWOT analysis you have conducted in Section 2.2, decide on a method you
think is the most appropriate for capturing the customer needs of your selected
product, service or work.
Using Kano analysis, capture at least 25 customer needs (10 WANTs, 10 MUSTs, and 5
DESIRABLEs). You must demonstrate with a template how you have identified those
customer needs. In addition to the template, you must also include the actual
information or data that was used to identify those 25 needs. (2-4 pages).
PART 3: DESIGN REQUIREMENTS
3.1. Translating Customer Needs into Design Requirements (QFD)
Translate the 25 customer needs identified in Section 2.3 into minimum 10 design
requirements using the Quality Function Deployment (QFD) method. Briefly explain the
key findings resulted from your QFD analysis.
The QFD template can be downloaded from the subject website on UTSOnline. (1.5-2.5
pages)
3.2. Design Risk Analysis (FMEA)
From your QFD analysis in Section 3.1, decide on the five highest scoring design
requirements and carry out a risk analysis using the Failure-Mode-and-Effect-Analysis
(FMEA) method. Briefly explain the key findings resulted from your FEMA analysis.

PART 4: SUPPLIER SELECTION AND EVALUATION
4.1. Identifying the Components, Elements, Parts, etc.
Identify at least 10 major components, parts or sections of your product or service that
could be sourced from suppliers. (1 page).
4.2. Developing the Supplier Selection Criteria
Select one of the components, parts or sections identified above and list at least 10
criteria that could be used for selection of suppliers of that component, part or section.
(1 page).
4.3. Constructing and Using a Supplier Selection System
Develop a complete supplier selection system using the previously identified 10 criteria.
Apply this selection system to 3 suppliers (1-2 pages).
4.4. Conclusion
Write a brief summary of the outcome and the rational of the supplier selection process
you have developed and provide an explanation for your choice. (1 page).
PART 5: STATISTICAL PROCESS CONTROL
5.1. Identifying the Processes
Identify at least 7 processes that could be used to produce your product or to provide
your service or work. (1 page)
5.2. Constructing and Using a SPC Chart
Choose one of the 7 processes identified in Section 5.1 and apply appropriate statistical
process control (SPC) tools and methods to analyse quality of the selected process.
Briefly explain main steps followed in the SPC analysis and provide justifications of
decisions will have been made. (2-3 pages) Get Statistics homework help today