Your assignment is to prepare and submit a paper on operations performance measurement. The obvious reason for such failure has often been cited as the lack of developing operating performance matrices and other systems and procedures which can ensure the consistent and reliable operational performance of the firms. It is also because of this reason that it is now considered that the modern organizations need to concentrate more on the operational performance of the firms in order to remain more competitive as well as flexible in nature so that they can easily withstand the external shocks.
In order to achieve efficiency in the operational performance, firms need to concentrate on different functions of an organization like marketing, customer services, manufacturing, etc. This will allow them to re-engineer the processes properly and achieve the desired level of efficiency in their operations. However, improvements in the operational performance largely depend upon the development of an effective operating performance measurement system, therefore, any initiative to bring in a culture of performance improvement would largely depend upon how successfully an organization set up its performance measurement system.
This paper will attempt to discuss the development of a performance measurement system by taking into account the nature of the operations performance measurement system and how it is related to making improvements in performance. From its very nature, the activities of the firm are diverse in nature, therefore, it requires the management of different internal and external players in different contexts each time we deal with them.
It is also important to discuss here that we face a different and complex challenge in terms of managing different aspects of our operations into a completely new and radical way in order to ensure consistency in our operations. However, in order to face the competition effectively and to become more resilient and flexible, we need to implement operational performance standards which match that of the international quality standards such as ISO 9001:2000. This would also require us to improve different aspects such as resource management, business development, and client delivery, etc. We also need to manage subcontractors, therefore, it becomes more complicated when it comes to managing the performance of the firms, working for your organization to ensure compliance with the already set standards of the firm.
Performance Management & Measurement. It is often argued that the use of automation and information technology to boost the results and operational performance of the firms has not yet yielded the results which were expected. (Hammer). It is therefore believed that the firms do not only need to automate but also take into account the softer side of the operational performance in order to achieve the desired results. One of the basic problems behind the failure of the organizations to effectively measure the operational performance is the fact that the existing systems tend to measure the performance of personnel rather than processes thus ignoring various aspects of performance management. (Hammer, The 7 deadly sins of performance .measurement (Hammer).
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