You will express your thoughts in writing with constructed response. The objective of this paper is to design and develop a system/program; and to apply the quality, Lean, or Six Sigma tools and performance measurement to solve a specific problem.
The paper outline will be your brief summary of problem, type of industry, quality tools you plan to use in solving this problems. Post your outline to the Discussion Board, under forum “Research outline”. The length of your outline should be between 100-150 words.
The length of your paper should be between 8-10 pages (double space, Time New Roman 12) for undergraduate and 13-15 pages for graduate students, excluding cover pages, contents, and appendices (if any). I would expect a minimum of 8 reference sources from reliable journals or books. You can supplement with additional sources. Citations should be formatted in accordance with the APA Style, edition 6th or the latest.
Student will select a specific problem from any industry (food, retail, construction, airline, department store, manufacturing, healthcare, government, education, service, consulting, …) and apply the quality tools, techniques, and methods learned from IndM 4230 to solve the problem. The paper should include the following items:
• Executive Summary
• General information: type of industry, company’s name, product/services, organization size (number of workers/employees), and so on.
• Selected Problem: explain the problems and involved personal/process/department, provide some background of the problem (if any).
• Solutions to the problem: develop a process/program to solve your selected problem. The proposed solutions can be only one, or two, or three options. The items that should be explained in details in your paper include:
ü Goal/objective, what you determine to do…
ü Tools/techniques/systems are used in the process, explain in details (texts, images, chart, graph, table,…) of your design.
ü Performance measurement, how you measure the performance of your proposed solution, what criteria used in the evaluation.
ü Required resources for your proposed solution to be successful (e.g. how much it costs, number of workers, software/application, worker training program,…)
• Summary and Conclusion
Some samples of specific problem: you may not use any of these in your paper – they are samples
Airline industry— Over the years, airlines have been trying to reduce the number of lost bags.
Healthcare — customer complaints about waiting too long in a U.S. emergency room.
Telecommunication – customer complaints and warranty claim concerning the poor quality of cell phones.
A highway route through a small town has had an increase in traffic accidents in recent years.
In the past few years, an earthquake and a tsunami killed numerous people and destroyed homes and facilities. How can water, food, medicine, relief workers, other critical supplies be brought to an area where much of the infrastructure had been damaged or destroyed?
Manufacturing – a plastic die casting company has increasing numbers of the defect rate of the parts (acceptance is based on a visual inspection of the parts for appearance.)
Lately, the company experienced on-time delivery problems. There commonly is a failure to have the right entities at the customer at the right time.
The healthcare unit has a problem with a broken measurement system. A key measurement system used to judge process performance exhibits high variation and is thus ineffective.
The orange juice company has a problem with process inventory too high. The inventory in the process whether standard work-in-process or unplanned, is too high.
Note: To identify a problem and solution, you should understand the definition of ‘problem’ and ‘solution’. A Problem is a situation in which what exists does not match what is desired, or put another way, there is a discrepancy between the current state of affairs and the one desired. Problem-solving in a total quality setting is not about putting out fires. It is about continual improvement. There are tools and models that can be used in problem-solving.
TYPE OF INDUSTRY : STEEL MANUFACTURING
COMPANY NAME : RASHTRIYA ISPAT NIGAM LIMITED
NUMBER OF EMPLOYEES : 17574
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