Northern Rail Finadale case study National rail Station serves the rural village of Dove. It became an unstaffed station in 1967 with two platforms with no level crossing or footbridge. To change platforms, there is an underpass located next to the road in the village. This has presented Northern train operating company with a challenge as it is where the popular Seven Way tourist attraction begins. You are the Services Manager at National rail Station operating and have been asked to write a 2500 word report incorporating a plan: You are required to consider the options below: 1. Update the station 2. Close down the station. At the heart of the decision-making was the need to look at the costs of the two alternatives. • Option 1 was costly estimated at £20 million. • Option 2 would however overload the surrounding stations in the area. This would lead to delays on a very important route to Sheffield. On reflection your decision is to go for option one as this is more cost effective and customer friendly. Your task is to examine this option and draft a plan in the form of a report. Using the information provided identify the key information that is needed to make a rational business case in support of the plan. The plan should include an effective strategy to keep all major stakeholders informed. The plan must include concepts, models and research methods which should be subject to critical evaluation. The report must include any contingencies that are deemed to be necessary in this project. The key questions that need to be addressed in your report are as follows: 1. Using the information provided identify and explain the key (management) information required for successful completion of the project. 2. Identify the relevance and importance of the levels of management involved the decision making process. 3. Choose and apply an appropriate decision making model to efficiently plan for the revamp of National rail Station. Give reasons to justify your choice of model. 4. Identify how the company might plan for contingencies in this case study. You should consider at least three possible issues and the contingencies that will be put in place. 5. Critically evaluate the methods to investigate and monitor the decision making and planning process.
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