This assignment requires the submission of a maximum 2,500 words report which shows an understanding of the theory and how companies have applied the theory in practice. Each group is required to submit a detailed written report the “SONAE MC – When Lean comes to service” case study (the case study to be given by the programme manager The details for the content of the report are contained below. Case Assignment Questions: 1. Discuss how SONAE MC generated enough momentum to start the lean project and describe the life cycle of this new initiative. 2. Implementation of lean principle is a challenging project. Evaluate how SONAE MC dealt with the scale and complexity of the implementation (i.e. the large number of stores, large number of people involved, etc.). 3. Should lean principles be extended to customer flows? Justify your answer. 4. The principle of involving everyone is key to lean implementation. Given the SONAE MC case, how can they sustain motivation and reinvent the lean program? Evaluate possible ways/strategies forward. Value of Assignment This is a team project which is worth 30% of the overall module grade.
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