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Write a cover letter using the information provided in the resume

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Teddy Oliver

(712) 330-8700



To obtain a job in Management Information Systems field



University of Houston-Downtown, Davies College of Business, Houston, Tx

Bachelor of Business Administration in Management Information Systems, 08/2019

Cumulative GPA: 3.0

  • Financing 70% of educational expenses through continuous employment



Won UHD IT Scholarship for providing excellent service as a user support assistant  2019

Texas Public Education Grant for Non-Residents $2,500 2018-2019

Gator Grit Grant $1,500 2018-2019

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MIS 3330 – Programming and Application Development, MIS 3317 – Information Systems Infrastructure, MIS 3318 – Enterprise Systems using SAP,  MIS 3305 – Business Analysis & Processes, MIS 4310 – Information Systems Project Management



Information Technology User Support Specialist Assistant          November 2017 – Present

University of Houston-Downtown, Houston Texas

  • Troubleshoot and maintain security in a Windows 7 and Windows 10 environment
  • Utilize Deep Freeze security to thaw and update 500+ computer systems
  • Create and assign tickets to IT technicians in different departments using the FootPrints Service
  • Upgraded operating systems using Microsoft Deployment kit
  • Perform Software installations and PC imaging
  • Set up manual connections and IP configuration to ensure efficient wireless connectivity
  • Collaborated in a team of 6 to install and deploy antivirus on 500+ computers
  • Performed troubleshoot procedures on projector and printers


Member of UHD Association of Information Technology Professionals      January 2018 – Present

Volunteered work for Houston Food Bank, a nonprofit organization  2017


Proficient in Microsoft Excel, Word, PowerPoint, Outlook, Visio and Access

Experience with SAP, HTML, Node JavaScript

Language: Fluent in English and Portuguese

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