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Review the “Metro Dental Services Employee Engagement Survey and “Survey Interpretation.

* Examine the results from the employee survey

-what is the data saying about the health of the organization?

-How might you celebrate high engagement scores and improve low engagement scores?

* Analyze the health of the organization in the scenario. identify areas of strength and areas that need improvement according to the employee survey.

* develop a plan to improve low engagement scores and celebrate high engagement scores.

Metro Dental

2015 Employee Engagement Survey

Total Scores

Metro Dental 2015 Employee Engagement Survey September-15 Report at a Glance = % Unfavorable = % Favorable = % N/A Page 1 26.2% 68.0% 5.8% No. of Respondents : 112

Metro Dental 2015 Employee Engagement Survey 25% 50% 75% Category Name Category Rank Report Working Conditions Cust+Quality Orientation Training Empowerment Teamwork Identification with the Co Work Demands OVERALL Communication Supervision Management Recognition Participation Advancement Opp. Pay Benefits Total Metro Dental September-15 % Fav % N/A % Unfav 90 2 9 87 3 11 79 2 19 78 5 16 76 2 22 73 4 23 70 0 30 68 6 26 67 5 28 66 11 23 58 7 36 57 7 36 56 5 38 54 6 40 39 15 46 19 21 61 Percent Responding =Favorable =N/A =Unfavorable Page 3



Metro Dental

2015 Employee Engagement Survey

Total Scores


Metro Dental

2015 Employee Engagement Survey

Total Scores

Survey Interpretation

Prepared for

Metro Dental Services

September 2015


Looking at the overall favorable rating score for the organization.

From our review of hundreds of organizations and thousands of survey responses, we have developed the following metrics:

Scores below 50 – indicative of significant employee issues (low engagement and morale). However, scores at or above 45 are acceptable for the Compensation and Benefits categories.

Scores between 50 and 60 – require evaluation and study, but generally suggest either current or developing issues (indicate potentially low engagement and morale).

Scores 60 and above – indicative of a healthy workplace (indicate acceptable to good levels of engagement and morale).

Scores of 70 and above – indicative of very high engagement and morale and should be celebrated!

There are a few Employee Survey “givens” and assumptions that should be considered in developing follow up programming, as follows:

Pay is always the lowest favorable rating of the categories evaluated.

Employees typically don’t expect that anything significant will occur as a product of an employee satisfaction survey. Consequently, an organization that really studies and utilizes their survey data can truly impress upon their employees how much they are focused on achieving high levels of employee engagement.

Survey scores should be considered as valid until the next survey is conducted and new scores are available.

Organizations should celebrate good survey scores and thank employees for their participation, honesty, and positive feelings about the organization.

Organizations do not need to develop programming to deal with all of the issues identified. Rather, focus on 2 to 3 key issues and set objectives and a work plan for changing those scores for the next survey.

Finally, don’t worry about sharing too much information with employees. Basically, you are just telling them what they already know.

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