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Implementing a new system, or modifying an existing one, can create organizational change. This change can impact how employees work, how information technology teams support the business, and even how customers interact with the organization.
Ensuring users adopt new systems or changes to existing systems is critical, as implementing a system no one will use becomes a wasted investment. User adoption should be considered by the business stakeholders no later than during the design phase. Identify 2 to 4 steps or activities a project team can take that will influence user adoption. Explain how these steps or activities will influence user adoption.
Respond to at least three of your peers and consider how user interface-based design and pattern-based design approaches could influence user adoption.
At my Current job when ever we implement a new system employees are in-serviced and supervised performing or using what ever the new system may be. Assessments is one kind of way of teaching employees about new procedures and how to use the new system effectively.
2 Steps to help a project team adapt to a new system in a project is to first review the development of the system from beginning to the end of development detailing what each feature does. The second step is to actually take an assessment answering questions and then being tested on how the system operates to see if they learned from the previous step. These steps will influence user adoption while making it easy to learn users will find it is helpful and explains whats needed to learn about the system without leaving no important information.
The classic steps in user adoption would be user procedures and training:
1. Develop user procedures early on, based on user experience design
2. Plan the user training
3. Develop user materials
4. Develop training materials
5. Train personnel
But with new technologies and process change come resistance to change. That’s just human nature. We do not readily acclimate to things that are different to what we’re used to do. Whether it’s an improvement or not.
In my experience with projects that have a critical path to user adoption, the secret sauce if you will to higher rate of adoption is to involve the users themselves in training their peers.
We identified early on “champions” of change, whether they are power users, beta testers, anyone from entry level staff to senior management. The point is to identify users who are receptive to change. Then we trained these users to be able to not just learn the system but also to train the rest of the users as well.
Of course, proper incentives should be in place and applied to these “Champions” of change, whether that is a one time monetary bonus, direct raise, plaque of recognition, and/or career promotion along the way, etc.
The idea is to let everyone know that we are all in this project together, through thick or thin, we want everyone to be successful in using the new system. And everyone’s feedback is welcome, no comment is wrong. This message should start to come from Leadership all the way down to the hands-on managers in the project.
I remember when we the firm was converting to paperless. doing so meant upgrading new programs and upgrading our operating systems – since everyone was on windows seven – embarrassingly enough – when i was hired the system was running it’s cost recovery program (equitrac) on a WIN XP computer. there were always complaints about crashing and shut downs. I know this is slightly going off on a tangent but the point is that it was 2016 and the systems and programs the firm was using were outdated and many obsolete – not to mention the hardware also. so the secretaries and lawyers were so used to using these programs that there were a lot of angry complaints about why did we have to upgrade? why cant i got back to my old PC? this is too different from my old computer?
Even with training,it can still be a little difficult for the staff to adjust to the changes. it is important to encourage the staff to ask questions and let them know that you are approachable – even after the scheduled training is done. also, training modules are very effective and great to use – this should be a requisite during the transition.