Discussion Assignment | Homework Help Websites
February 5th, 2019
The case study is provided to you (an acting consultant) in five parts, as follows:
- Part 1 is a contextual description of the company and how it carries out its business.
- Part 2 is a letter from a Mr. James Baker, a one-time employee of Metro Services.
- Part 3 is a synopsis of the principles and the business conditions.
- Part 4 is a synopsis of the spokesperson’s role and agenda; some of the problems are further defined.
- Part 5 contains the results of a ten-item survey that was given to the employees, with the items and results shown.
You have been asked (retained) by Metro’s management to study the five existing documents and identify:
- The positives (for resolution) and negatives (for resolution) in favor of the management group and in favor of the employee group
- Points of contention related to the positives and negatives. Any of these points can relate to or create conflict conditions
- A time-phased strategy to address the conflict and recommendations for change and resolution
case study is attached
