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Final Exam

Instructions

1. You must write in your own words.
2. If you substitute synonyms, you will receive zero points.
3. You may not quote or paraphrase other sources.
4. You may not provide a Reference page.
5. You may not use citations within the text of your answers.
6. You must supply an answer in the format prescribed for each question.
7. You may not exceed the time limit of 60 minutes.
8. You must submit your answers beforeWednesday, April 24, 2019, 11:59:00 pm Eastern time.

ANSWERS THAT DO NOT FOLLOW THE INSTRUCTIONS FOR EACH QUESTION WILL RECEIVE 0 POINTS.

1. Creating a plan for installing backup software.

Your phone rings early one morning.  A corporation with 500 employees has just discovered none of the backups of their accounting data for the past 6 monthscan be restored.  Although you have never consulted with them, they want you to come to their headquarters immediately and solve their problem.  They are using a leading accounting program and about 6 months ago they purchased the best backup program available.  Upon arriving you discover that they never tested their backups by attempting to do a restore.  They have purchased new backup software and want you to give them an installation plan for the new backup software.  Your installation plan must be unique for this customer.  They do not want a generic plan which can be found on the Internet.

1. Write your plan in outline form, using numbered steps.
2. Do not write complete sentences for each step.
3. Each step can be no longer than the width of your Word document (this means you cannot wrap one line into the next).

2. Local area network.

A new customer calls one afternoon.  After one year of daily use, they discovered this morning that they are unable to communicate from their 10 workstations to their only server.  You arrive on the scene and determine:  a) They are running Windows Server 2012 on the server, b) Windows 10 on all workstations, c) Ethernet cabling, d) and a Cisco switch as their concentrator.  Another consultant, hired in the morning, spent 3 hours re-installing the Windows Server 2012 operating system, but it did not solve their problem.  Before attempting to solve their problem, you need to write down the steps you plan to take to restore network communications.

1. Write your plan in outline form, using numbered steps.
2. Do not write complete sentences for each step.
3. Each step can be no longer than the width of your Word document (this means you cannot wrap one line into the next). You may not use a generic plan from an Internet website.

3. Local area network (LAN)

You arrive at the site of a new client and are told they have just one server along with 12 workstations.  You ask to see the server.  You are escorted to the closet next to the receptionist.  Inside the closet you find the server sitting on the floor.  The switch also sits on the floor next to the server.  The closet is full of people’s coats as well as boxes of marketing materials: key chains, refrigerator magnets, and pens imprinted with the company’s name.

The client wants a list of recommendations regarding the server and the switch.  Your installation plan must be unique for this customer.  They do not want a generic plan which can be found on the Internet.

1. Write your plan in outline form, using numbered steps.
2. Do not write complete sentences for each step.
3. Each step can be no longer than the width of your Word document (this means you cannot wrap one line into the next).

4. Uninstall Programs.

Your new client is interested in increasing the security for their workstations.  They know the four steps to hardening workstations: a) use malware protection, b) mitigate vulnerabilities, c) disable programs and services not being used, and d) review firewall settings.

Explain to the client how you will determine: a) which programs are running, and b) which programs are not being used although they are running.

1. Write your plan in outline form, using numbered steps.
2. Do not write complete sentences for each step.
3. Each step can be no longer than the width of your Word document (this means you cannot wrap one line into the next).

5. Plan-Do-Check-Act.

Your job at a large corporation is setting up workstations before they are put into employee’s offices.  Many tasks must be completed including: installing latest updates to Windows 10, installing anti-malware,  installing the appropriate software for the person who will be using this PC, and verifying the intended user is able to login.  The process has been plagued with errors and numerous mistakes.

Using Deming’s quality improvement scheme of Plan – Do – Check – Act, develop a checklist of recommendations for continuous improvement.

1. Write your plan in outline form, using numbered steps.
2. Do not write complete sentences for each step.
3. Each step can be no longer than the width of your Word document (this means you cannot wrap one line into the next).
4. You may not use a generic plan from an Internet website.