Corporate FInace Assignment/ Professional Essay Writers
1) Guest Expectations + = Guest Satisfaction
b. Anticipated value.
c. Perceived value.
d. Associate friendliness.
2) Any episode in which the guest forms an impression or mental note of your service or product may be termed?
a. A moment of truth.
b. An instant of perception.
c. A psychological footprint.
d. None of the above is correct. Get Finance Help Today