Bsop326 -total quality management – check point – week 5

Don't use plagiarized sources. Get Your Assignment on
Bsop326 -total quality management – check point – week 5
Just from $13/Page
Order Now

(TCO 9) In a TQM manufacturing environment, the burden of inspecting the quality of purchased material rests with the _____.


transporter of the material



supplier of the material


user of the material


purchaser of the material



 2.        Question :         (TCO 9) Employees of an insurance firm are given the task of studying the very successful employee training program at a bank. This is an example of which of the following?


Process management


Strategic reengineering





Quality control



 3.        Question :         (TCO 9) Which type of process drives the creation of products and services, is critical to customer satisfaction, and has a large impact on the organization’s strategic goals?



Value-creation process


Support process


Outsourced process


Supplier process


 4.        Question :         (TCO 9) _____ are accountable for process performance.


Process managers



Process owners


Process workers


Process Black Belts


5.         Question :         (TCO 9) In the context of process management, _____ is the activity of ensuring conformance to the requirements and taking corrective action when necessary to correct problems and maintain stable performance, whereas _____ implies enhancing performance.


performance, innovation



control, improvement


inspection, anticipation


standardization, customization



 6.        Question :         (TCO 10) If a company finds that the level of employee satisfaction appears to predict turnover, then employee satisfaction represents ______ measure while turnover represents ______ measure.



a leading, a lagging


a prescriptive, a predictive


a dependent, an independent


a prevention, an appraisal


 7.        Question :         (TCO 10) A good, balanced scorecard should contain which of the following?


Lagging measures only


Leading measures only



Both lagging and leading measures


Neither lagging nor leading measures



 8.        Question :         (TCO 10) Operational improvement is an example of which of the following measures?


Customer-focused measure



Organizational effectiveness measure


Governance measure


Social responsibility measure



 9.        Question :         (TCO 10) An advantage of cost of quality measures is that management receives a report in which the unit of analysis is _____.









lost sales


 10.      Question :         (TCO 10) Regulatory/legal compliance and community service is an example of which of the following performance measures?


Financial and market measure


Governance measure


Human resource measure



Leadership and social responsibility measure



Question :         (TCO 9) Match the following:


 Process improvement




   Cycle time




   :Breakthrough improvement     


 2.        Question :         (TCO 10) What are the three main costs that relate to external failure costs?


 3.        Question :         (TCO 10) What are three of the five purposes of a performance measurement system?


 4.        Question :         (TCO 10) What are three of the five benefits listed that the right information to the right people can provide?


 5.        Question :         (TCO 9) What are three of the seven elements of effective quality control systems?


 6.        Question :         (TCO 9) What are three of the five activities that a total approach to product and process design involves?


 7.        Question :         (TCO 9) Briefly describe breakthrough quality improvement.




Calculate the price
Make an order in advance and get the best price
Pages (550 words)
*Price with a welcome 15% discount applied.
Pro tip: If you want to save more money and pay the lowest price, you need to set a more extended deadline.
We know how difficult it is to be a student these days. That's why our prices are one of the most affordable on the market, and there are no hidden fees.

Instead, we offer bonuses, discounts, and free services to make your experience outstanding.
How it works
Receive a 100% original paper that will pass Turnitin from a top essay writing service
step 1
Upload your instructions
Fill out the order form and provide paper details. You can even attach screenshots or add additional instructions later. If something is not clear or missing, the writer will contact you for clarification.
Pro service tips
How to get the most out of your experience with Homework Writing Services
One writer throughout the entire course
If you like the writer, you can hire them again. Just copy & paste their ID on the order form ("Preferred Writer's ID" field). This way, your vocabulary will be uniform, and the writer will be aware of your needs.
The same paper from different writers
You can order essay or any other work from two different writers to choose the best one or give another version to a friend. This can be done through the add-on "Same paper from another writer."
Copy of sources used by the writer
Our college essay writers work with ScienceDirect and other databases. They can send you articles or materials used in PDF or through screenshots. Just tick the "Copy of sources" field on the order form.
See why 20k+ students have chosen us as their sole writing assistance provider
Check out the latest reviews and opinions submitted by real customers worldwide and make an informed decision.
well done
Customer 452441, April 14th, 2022
Human Resources Management (HRM)
Excellent combination.
Customer 462485, April 3rd, 2022
Health Care
Thank you very much!
Customer 454001, February 8th, 2020
Political science
Despite time constraints, the paper is well-structured and visually plenty as required.
Customer 453367, April 5th, 2022
Food & Nutrition
Work excellently done Looking forward to working with you again.
Customer 463463, November 4th, 2022
Business and administrative studies
Good content. Journals do not require citations/references.
Customer 459947, May 29th, 2022
community health
Thank you!!!
Customer 463301, September 1st, 2022
excellent job
Customer 456821, August 3rd, 2022
Customer 463469, October 18th, 2022
Thank you very much
Customer 452763, December 6th, 2021
Business and administrative studies
Good work.
Customer 462275, June 5th, 2022
Social Work and Human Services
Thank you for the revision which was done timely and efficiently!
Customer 452703, January 23rd, 2020
Customer reviews in total
Current satisfaction rate
3 pages
Average paper length
Customers referred by a friend
15% OFF your first order
Use a coupon FIRST15 and enjoy expert help with any task at the most affordable price.
Claim my 15% OFF Order in Chat