Bsop326 -total quality management – check point – week 5

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(TCO 9) In a TQM manufacturing environment, the burden of inspecting the quality of purchased material rests with the _____.

 

transporter of the material

 

 

supplier of the material

 

user of the material

 

purchaser of the material

 

 

 2.        Question :         (TCO 9) Employees of an insurance firm are given the task of studying the very successful employee training program at a bank. This is an example of which of the following?

 

Process management

 

Strategic reengineering

 

 

Benchmarking

 

Quality control

 

 

 3.        Question :         (TCO 9) Which type of process drives the creation of products and services, is critical to customer satisfaction, and has a large impact on the organization’s strategic goals?

 

           

Value-creation process

 

Support process

 

Outsourced process

 

Supplier process

 

 4.        Question :         (TCO 9) _____ are accountable for process performance.

 

Process managers

 

 

Process owners

 

Process workers

 

Process Black Belts

 

5.         Question :         (TCO 9) In the context of process management, _____ is the activity of ensuring conformance to the requirements and taking corrective action when necessary to correct problems and maintain stable performance, whereas _____ implies enhancing performance.

 

performance, innovation

 

 

control, improvement

 

inspection, anticipation

 

standardization, customization

 

 

 6.        Question :         (TCO 10) If a company finds that the level of employee satisfaction appears to predict turnover, then employee satisfaction represents ______ measure while turnover represents ______ measure.

 

                         

a leading, a lagging

 

a prescriptive, a predictive

 

a dependent, an independent

 

a prevention, an appraisal

 

 7.        Question :         (TCO 10) A good, balanced scorecard should contain which of the following?

 

Lagging measures only

 

Leading measures only

 

 

Both lagging and leading measures

 

Neither lagging nor leading measures

 

 

 8.        Question :         (TCO 10) Operational improvement is an example of which of the following measures?

 

Customer-focused measure

 

 

Organizational effectiveness measure

 

Governance measure

 

Social responsibility measure

 

 

 9.        Question :         (TCO 10) An advantage of cost of quality measures is that management receives a report in which the unit of analysis is _____.

 

errors

 

defects

 

 

dollars

 

lost sales

 

 10.      Question :         (TCO 10) Regulatory/legal compliance and community service is an example of which of the following performance measures?

 

Financial and market measure

 

Governance measure

 

Human resource measure

 

 

Leadership and social responsibility measure

 

 

Question :         (TCO 9) Match the following:

 

 Process improvement

                         

   :Kaizen

                         

   Cycle time

                         

   Agility

                         

   :Breakthrough improvement     

 

 2.        Question :         (TCO 10) What are the three main costs that relate to external failure costs?

 

 3.        Question :         (TCO 10) What are three of the five purposes of a performance measurement system?

 

 4.        Question :         (TCO 10) What are three of the five benefits listed that the right information to the right people can provide?

 

 5.        Question :         (TCO 9) What are three of the seven elements of effective quality control systems?

 

 6.        Question :         (TCO 9) What are three of the five activities that a total approach to product and process design involves?

 

 7.        Question :         (TCO 9) Briefly describe breakthrough quality improvement.

 

 

 

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