Some personal care assistants in a residential aged care facility demonstrated inappropriate behavior towards the residents.
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Their unprofessional behaviors included, but were not limited to, the following: ? Force feeding residents ? Neglecting residents’ needs and requests on the assumption that ‘they will forget it soon’ ? Arguing with residents when there was a delay in receiving a response from them to their (PCAs) questions ? Being impatient and forcing them to mobilize faster ? Performing tasks without seeking consent ? Making statements such as ‘older people are boring’ and ‘older people are so dramatic’.
The residential aged care workforce must possess an understanding of the application of the theories of ageing and physiology of the ageing process as it is related to disease processes and resident behaviors. Conduct a literature review and submit a writing on this topic, linking it with appropriate examples from the case scenario provided above. Refer to the marking rubrics for further guidelines and marking criteria you must include in your literature review.