Community Services

Path 1: Youth and Family Services

You are the director of child prevention services for the school system. While you and your staff do not directly work for the state, a major portion of your funding comes from the school budget. The school administrators audited your program’s success to determine the feasibility of continued funding. Their findings revealed that the agency is providing excellent service to child clients but is doing a sub-par job in connecting families with needed ancillary services. You conduct an internal investigation into your case manager procedures and discover that they are making appropriate referrals. The difficulty is that each agency has different intake policies, procedures, and requirements, meaning that clients must spend at least an entire morning or afternoon just applying for each service. Further, many families do not have time to travel between a few agencies to get the services. (Many do not have reliable transportation.)
Part 2: Human Service Administration
You are the director of case management (nurse case managers and social workers work in your unit) for a large hospital. While you and your staff do not directly work for the state, a major portion of your funding comes from the state’s budget from grant money. The state’s grant auditors studied your program’s success to determine the feasibility of continued funding. Their findings revealed that the agency is providing excellent service to middle class clients but is doing a sub-par job in connecting poorer patients with needed ancillary services. You conduct an internal investigation into your case manager procedures and discover that they are making appropriate referrals. The difficulty is that each agency has different intake policies, procedures, and requirements, meaning that clients must spend at least an entire morning or afternoon just applying for each service. Further, many clients do not have time to travel between a few agencies to get the services. (Many do not have reliable transportation.)
1.) Identify 3 local agencies in your community that serve your population
2) Tell me how those three agencies will work together: How will they share information? How will they share resources? How will they overcome the obstacles you identified?
3) How can the intake process be streamlined/merged together while still protecting HIPAA?
Remember if you offer childcare or transportation – how will that happen realistically? Where? Who? Etc.
You can be creative – but give me the details!