Technology Issues in HTM
Case Study Notes:
HTM 340 – Technology Issues in HTM Chapter 02 – Assignment 03 Julie is the assistant general manager for a local independent hotel. She was recently hired due to her technological expertise. The owners of the hotel wished to increase their property’s network security. Other hotels in the area were the victims of security breaches, and the owners feared that they would be next. Julie knew from her training and past experience that what was needed first was a situational analysis to find points of vulnerability. She wanted to handle the major problem spots first before she dug into the more technical matters and relatively quickly identified some potential hazards. She compiled a list of the first ten vulnerable points she encountered and turned it over to the owners that morning.
1. Front desk staff is giving out too much information over the telephone
2. The room holding the network servers is unlocked
3. The computer system does not require users to change their passwords often enough
4. Both guests and employees use the same network
5. Employee and guest smartphones can access the hotel’s wireless network
6. Firewall software requires manual updates
7. No employee network policy currently exists
8. Software installation is allowed on all computers
9. Business center computers do not require passwords
10. She was able to access the hotel’s wireless from across the street
After receiving the list, the owners told Julie that a competing hotel a couple of blocks away just had their network hacked and were unsure of the damage. Since this was the fifth hotel in their area to be breached this week, they were worried that they might be next. They wanted her to act fast. Julie was by no means done with her audit and was sure that she would find many more points of vulnerability, but she believed that these were most of the “big ones.” She knew that network security was both an art and a science, but she needed to start somewhere to secure the operation.
Learning Activity Questions:
1. What should Julie do first, and why should she do this first?
2. List in order your next nine priorities (plan of attack) and justify your answers.
3. What other possible vulnerable points exist for the hotel?
You may refer to the hotel industry as a whole when answering this last question.