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Dynamics of Human Service Program Management

Readings
In your Developing Nonprofit and Human Service Leaders textbook, read the following:

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Chapter 1, “The Context of Nonprofit Administration,” pages 3–12.
Chapter 2, “Values and Ethics in Administration,” pages 13–24.
In your Responsive Leadership in Social Services textbook, read the following:
Chapter 1, “Embracing Social Service Realities – Impediments to Preferred Practice and Quality Supervision,” pages 2–25.
Use the Capella University Library to read the following:
Ramanath, R. (2014). Capacity for public service delivery: A cross-case analysis of ten small faith-related non-profit organizations. Voluntary Sector Review, 5(1), 3–27.
Learning Components
This activity will help you achieve the following learning components:
Analyze what forms of governance are effective for different types of human services organizations.
Examine common factors and forces that can affect the functioning of human services organizations.
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[u01s2] Unit 1 Study 2
Assignment Preparation
Your first assignment is due in the following unit (Unit 2). For this assignment, you must select a human service organization that you will use for all the assignments in this course. In order to complete all the assignments, you must be able to access a wide variety of information for this organization, so you will need to select it carefully. Read the Unit 2 assignment now and then read all the assignments to identify the types of information about the organization that you will need to access to complete all the assignments. Your selection is important, so get started on your research now.
Learning Components
This activity will help you achieve the following learning components:
Examine how a target population for a human services organization is determined.
Identify common forms of governance for human services organizations.
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[u01d1] Unit 1 Discussion 1
Understanding Human Service Leadership in Context
Human service leaders may be involved in roles or programs that cross multiple sectors and programs. The range of skills required is increasingly more complex.
In your initial post, based on your reading for this week, discuss how changing trends and practices in social and human service programs have impacted service delivery. Address the following questions:
How does the current political and economic climate impact human service delivery practices and programs?
How does the introduction of performance measurement systems and outcome measurement analytics impact human service delivery?
Response Guidelines
Read the posts of the other learners and respond to two. In your responses, indicate similarities or differences in your reflections about changing trends and practices in human service delivery programs. Cite text concepts, relevant research, and professional or practical experiences to support your responses.
Learning Components
This activity will help you achieve the following learning components:
Examine the concept of the political landscape for a human services organization.
Examine the concept of the social landscape for a human services organization.
Examine common factors and forces that can affect the functioning of human services organizations.
Resources
Discussion Participation Scoring Guide.
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[u01d2] Unit 1 Discussion 2
Dynamics of Human Service Program Management
Individuals who enter into a human service area of practice often start from an altruistic perspective and a desire to help a particular population. Getting into the field and discovering value incongruence and the high level of bureaucratic demands—regardless of whether the organization is a government, nonprofit, or for-profit human service organization—can result in disillusionment or departure from the field.
In your initial post, suggest ways a human service program leader can manage the competing demands of bureaucratic standards. What actions can leaders or managers take to help service delivery personnel retain motivation and job satisfaction?
Response Guidelines
Read the posts of the other learners and respond to two. Respond to the learners’ reflections about fostering motivation. Use text concepts, relevant research, and professional or practical experiences to support your responses.
Learning Components
This activity will help you achieve the following learning components:
Examine common factors and forces that can affect the functioning of human services organizations.
Identify common leadership challenges resulting from forces and factors affecting the human services environment.
Resources
Discussion Participation Scoring Guide.
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Updates and Handouts
Periodically, information will be posted in this space for the good of the class.

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