Customer Satisfaction
July 4th, 2020
One key concept in project management is to learn from previous projects. The Lessons Learned review allows an organization to collect and document the results of both successful and failed projects. Give an overview of a project you were involved with as a leader or team member. Choose three of the project areas listed below and answer one question from each group of questions found in Chapter 12 of your text.
- Time
- Cost
- Quality
- Scope
- Line Management
- Methodology
- Senior Management
- Customer Satisfaction
- Business Opportunities
Questions
Customer satisfaction: Was the customer pleased with the price-quality-value relationship?
Quality: Did we evaluate durability, reliability, serviceability, and aesthetics?
Senior Management:Did senior management function as a sponsor?
