The case study is in PDF format. The Cover and title page of the book it comes from is included to help you create your references. Be sure to follow the correct APA formatting and Case Study directions listed on the Assignment Information page..
Case Study file: EXPLORING THE IMPORTANCE OF BEHAVIOR DURING PERSONAL INTERACTIONS AND CUSTOMER RELATIONSHIP
Perform a critical analysis of the case study presented above. Research examples of both good and bad customer relationship management. Do you think that having a system (technology) in place will help to manage customer relationships? Back up your stance.
This should not be in first person even though your opinion is being asked.
I’ve attached the PDF file andhere is the URL link for the pdf file the instructor gave us just in case it doesn’t upload properly
the pdf file is in the middle of the page at the bottom under attatchments.
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